|
KMID : 0665220090220010132
|
|
Korean Journal of Food and Nutrition
2009 Volume.22 No. 1 p.132 ~ p.140
|
|
|
Designing a Manpower Structure for Management Efficiency Improvement in a Contract-foodservice Management Company
|
|
Shin Seo-Young
Park Young-Min
Choi Mi-Kyung
|
|
|
Abstract
|
|
|
|
This study was performed to examine the manpower structure of foodservice operations, evaluate the management efficiency of each operation, and propose efficiency improvement guidelines for inefficient operations. For this purpose, a total of 224 B&I foodservice operations managed by an ’A’ contract-managed foodservice company were chosen as the study sample. The efficiency scores were obtained through Data Envelopment Analysis(DEA) using the CCR model. The efficiency scores ranged from 63.56 to 100 and the average score was 82.47. The average efficiency score of Group ’C’(factory, more than 1,000 meals per day) was the highest among 6 groups. The results of further operations analysis in group ’C’ showed that the labor cost percentage was significantly lower(p<0.001) and sales per man-hour significantly higher(p<0.001) in efficient operations compared to inefficient operations within group ’C’. Finally, efficiency improvement guidelines were suggested for the most inefficient operations in group ’C’.
|
|
|
KEYWORD
|
|
|
manpower structure, efficiency, contract-foodservice, foodservice management
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|
|